Trust & Safety at PaperPilot

Welcome to PaperPilot. We built this page to make one thing crystal clear: you can shop with confidence. Below you’ll find exactly how we handle payments, delivery, returns, and your data—clean, transparent, and student-friendly.

Our Promise

  • Fair, student-first policies: simple returns, clear delivery timelines, responsive support.

  • Safe by design: secure checkout, reputable payment providers, GDPR-compliant data practices.

  • Real accountability: if something goes wrong, we make it right—fast.

Secure Payments

Your payment is processed by trusted, PCI-DSS–compliant providers. We never store full card numbers on our servers.

We accept: major debit/credit cards, Apple Pay, Google Pay, and PayPal (where available).
Fraud protection: automated checks help prevent unauthorized use. Suspicious orders may be held for verification to protect you.

Safe Checkout & Data Security

  • Encryption: All pages (especially checkout) use HTTPS/TLS encryption.

  • Minimal data: We only collect what’s needed to fulfill your order and support you.

  • Access control: Staff access to personal data is strictly limited and logged.

  • Backups & monitoring: We maintain secure backups and monitor for unusual activity.

Delivery & Tracking

We work with reliable fulfillment partners to get your PaperPilot Pen™ to you quickly and safely.

  • Processing time: 1–3 business days.

  • Estimated delivery: 8–23 days to most destinations (location and seasonal volume can affect this).

  • Tracking: You’ll receive a tracking link as soon as your order ships.

  • Multiple items: Orders with multiple items may ship separately for speed.

Delays: Customs inspections, peak seasons, or courier disruptions can add time. If your order exceeds the estimate, contact us—we’ll help.

Returns & Refunds (30-Day Guarantee)

We want you to love your PaperPilot Pen™. If not, return it within 30 days of delivery for a refund or exchange.

Eligibility

  • Item must be in original condition with accessories and packaging (reasonable testing/use is fine).

  • Start your return by contacting support with your order number and reason.

  • For defective or damaged items, we’ll replace or refund—please include photos/video to speed things up.

How to Start a Return

  1. Email support with your order number and reason.

  2. We’ll reply with a return authorization and the correct return address.

  3. Ship the item (tracked shipping recommended).

  4. On receipt and inspection, we’ll issue your refund/exchange.

Refund timing: typically 2–7 business days back to your original payment method (bank processing times may vary).

Exchanges & Warranty

  • Exchanges: If you’d like a different unit, we can exchange once your return is scanned in by the carrier.

  • Warranty: 12-month limited warranty against manufacturing defects. If your pen develops a covered fault within 12 months, we’ll repair, replace, or refund at our discretion.

Order Changes & Cancellations

  • Change/cancel window: You can request changes or cancellation within 12 hours of placing your order (before fulfillment).

  • After dispatch, we’ll assist via the standard returns process.

Address Issues & Failed Deliveries

  • Please double-check your shipping address at checkout.

  • If a package is returned due to an incorrect address or repeated delivery attempts, we can reship (reshipping fee may apply) or refund minus shipping.

Customs, Duties & Taxes

Some countries charge import duties or VAT on arrival. These are set by your local authorities and are the customer’s responsibility. If you’re unsure, check with your customs office before ordering.

Data Protection & Privacy (GDPR)

We’re based in the EU and handle personal data in line with the General Data Protection Regulation (GDPR).

What we collect:

  • Contact details (name, email, phone)

  • Shipping/billing addresses

  • Order details and support messages

  • Optional marketing preferences

Why we collect it (lawful bases):

  • Contract: to process and deliver your order, provide support

  • Legitimate interest: prevent fraud, improve our site and service

  • Consent: send marketing emails/SMS (you can withdraw anytime)

Your rights:

  • Access, rectification, deletion, restriction, portability, and objection

  • Withdraw marketing consent at any time (unsubscribe link in every email)

Data sharing:
We share data only with essential processors (payments, fulfillment, analytics, customer support tools) under GDPR-compliant agreements. We don’t sell personal data.

Retention:
We keep order records for legal/tax requirements, then minimize or anonymize.

To exercise your rights, contact us (details below). We respond promptly and always within statutory timeframes.

Cookies & Analytics

We use cookies to operate the store (e.g., cart) and to understand site performance so we can improve the experience. You can manage non-essential cookies via our cookie banner/settings at any time.

Under-16s

If you are under 16, please obtain consent from a parent or guardian before placing an order or subscribing to marketing.

Contact Us

Questions, returns, or privacy requests—our support team is here to help.

Email: support@paperpilot.store
Hours: Mon–Fri, 9:00–17:00 (CET)
We aim to reply within 24 hours on business days.

PaperPilot — trusted by students and professionals who want clarity, speed, and confidence in every page they read.

Last updated: August 19, 2025

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